Bill S Kfb

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Verified Reviewer
| map-marker Denver, Colorado

Failure to Represent Potential Buyer Under Transaction Broker Agreement

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On February 27th, my spouse and I asked to tour a Vivi Team re-listing in the Baker neighborhood of Denver. We had asked about this property while touring a different Vivi Team open house the week before and learned that it had been pulled from the market due to issues with some repair work.

Although we were somewhat concerned with inconsistencies we heard from Vivi Team members, we very much liked the property and informed the agent Vivi Gloriod of our intent to submit an offer.

Later that day, we submitted an offer via email to buy the property at full price. We ultimately did not purchase this home.

Does this review stem from "sour grapes"? You decide based on the following facts:

1. On February 28th, Vivi contacted us asking if we intended to submit an offer.

We directed Vivi to our offer sitting in her email inbox.

2. At Vivi's suggestion, we agreed to sign an EXCLUSIVE RIGHT-TO-BUY LISTING CONTRACT with Homesmart Vivi Team under which Homesmart would act as "transaction-brokerage". Under section 5, among other broker duties, Vivi was required to "facilitate purchase transactions without being an advocate or agent for either party" and keep "Buyer fully informed regarding the transaction".

3. Team Vivi revised our offer in order to become a transaction broker and on Feb 28 we submitted a second offer at full price.

Vivi revised a number of terms critical to us which had to negotiate back into the offer.

4. The first and second offers were drafted to expire at 5PM on the 28th. At Vivi's urging, we extended the review period to noon on March 1.

5. We heard nothing on or before noon on 3/1.

Later that day we called Vivi, and based on that conversation, we issued a third offer this time exceeding list price set to expire 4:00PM 3/1.

6. We heard nothing the rest of the day or since our submission of the third offer. Our assumption is that our offer was surpassed by another.

7. We learned from Zillow on 3/2 that this home has a "pending offer".

Our assumption is that Vivi worked and communicated with the seller in order to accept an alternative offer. We were not kept informed.

8. Ironically, we were prepared to increase our offer. Had Vivi contacted us, we were in a position to submit a fourth offer.

Vivi in effect did a disservice to the seller as well as us.

We assume Vivi leveraged our offers to increase the selling price offered by another buyer.

This is advantageous to the seller but not illegal. We certainly understand how real estate transactions work.

However, we cannot recommend Vivi Team based on the lack of representation, lack of communication and lack of transparency we experienced.

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Pros:
  • Presence in downtown denver neighborhoods
Cons:
  • Sub-par performance under transaction broker agreement

Preferred solution: Let the company propose a solution

User's recommendation: If your expectation is to be kept fully and unbiasedly informed by your broker, Team Vivi is not the broker for you.

Jaolla M

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Verified Buyer
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Verified Reviewer
| map-marker Imphal, Manipur

No longer website

Homesmart - No longer website
I have not received my order please send me order. I have not received my order please send me order.
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Loss:
$269

Preferred solution: Full refund

Anonymous

Great place

Great sales. Very customer oriented. Purchased home now living in it. Setup was great and staff did a great job. Been to other dealers before settling on Homemart.
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Reason of review:
Good customer service
Anonymous
map-marker Newnan, Georgia

Amana Washing Machine Review

I bought a new washer and dryer out the box I haven't had it for a year an my washing machine have stop working they won't even give me a replacement for my washing machine or fix it
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Reason of review:
Bad quality
Anonymous
map-marker West Palm Beach, Florida

Homesmart - Review in Appliances and Electronics category from West Palm Beach, Florida

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I have referred familes and a very loyal and honest customer. I never in my life heard sooooo many lies. I paid off my stuff b4 and had 360.00 to go they jacked around and pointed blame. So i sent my last payment in and i have not heard a peep in serveral months now all of a sudden here it goes i owe them and no payment has been posted.i paid witb a money order And mag. Signed it Bamb law suit. For harrassment and tearing ny nane up. And i asked several times to speak to higher management no word
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Reason of review:
Problems with payment
Jaree Ady

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Verified Reviewer
| map-marker Lagrange, Georgia

Rude and Unprofessional Staff

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I was moving in my new home and I needed some furniture and I never used rental center before and I saw the perfect bedroom suit. I came in and he gave me price I received application and I brought it back he said he would verify everything and it would be delivered Friday.

I came in the price he quoted me was wrong and he corrected it and I told him I will let my finance look it over and I will be back Friday. We came in and they went over everything and he said my furniture would not be delivered because he haven't verified my information but he told me everything was complete. I told him to cancel my order because I was moving in today and I need my furniture. He became rude and unprofessional and started fussing.

My fiancé told him that he can't talk to me that way he started at my fiancé and started bringing up old issues and accounts that he had with them in past which I wasn't aware of which was confidential information between you all and customer which had nothing to do with me. His manager which was very nice when I talked to him first of week tired to calm his employee down but the guy kept on.

This was awful and very unprofessional I will never be back there and I will continue to let everyone know not to come there. I am still hurt and surprised at how this was handled.

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Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Yesli Qeo

Wish I would have done more research

Updated by user Aug 23, 2016

The store manager contacted me a couple of days ago telling me thay he had no recollectionof the practices of his staff because he had been out of surgery thw last couple of months....unless everyone there is named Chris, then he was one of those who had too much time on his hands.....smh and threatened to file grand larceny charges on me. Seriously??

Original review Aug 18, 2016
Rented a TV bundle from Home Smart. 77.00 every two weeks, no problem. Paid on time, for almost a year; down to the last 6 months of getting my stuff paid off. My apartment was burglarized, and they took the TV. I gave them the police report. (and to top things off it wasn't considered a "forced entry", it wasn't covered.) They then started to harass me about bringing the TV back. I was like I can't give you something that I don't have. Well, they started harassing me, my friends and family. even started calling from disguised numbers. Coming to my house, and leaving notices on my door. They didn't even knock, or ring the door bell! (childish). I didn't have it, and now they are trying to take money out of my account without my permission. Then they numbnut manager makes the statement "not to add more fuel to the fire, but if this would have happened a day earlier, we would be able to help you because we are no longer Home Smart, we are now Buddy's so we have totally different criteria now.' Wow. Renters and buyers be ware!!!!!
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Cons:
  • Fraudulant transactions to my account without my permission
  • Calls
Reason of review:
Poor customer service
1 comment
Guest

Did they ever go through with taking you to court or filing a warrant for your arrest because that's what they threatened me with

Anonymous
map-marker Altamonte Springs, Florida

Short Review on August&nbs-04:00;29,&nbs-04:00;2016

They robbed you I'd go in there on a Friday make my payment and on Saturday they said it's not in the computer so they would double charge me straight hustlers
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Reason of review:
Problems with payment
Anonymous
map-marker Melbourne, Victoria

Complain

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To whom it may be concerned My question is when you buy air condition after how long should you have them? I bought my 2 A.C since 07/06/2016 and till now I didn't receive anything. Is this something normal in this company as in other companies you receive what you have bought after max. 2 days. No one contact me and they asked me to go to complain , is this logic I have paid all the money and I have received nothing till now. Is this a respectable company ??/?? Waiting for any feedback. Costumer ID 25696
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Cons:
  • Customer servise so rude in replying
  • Customer service
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Guest

my name is randy, I love les company and I have concern that hurts every day. I had bene in business for year.

we paid are taxes, we paid are insurance, clean company. my question to is how does a company in res area doing com . something is not right.

I live at 4322 west twilight drive, Kearns, Utah 84118. my neighbor across the street is doing business in there garage for people at a discount, this is mean and ignorant, there address is 4317 West twilight drive Kearns, Utah 84118 thank you randy watchorn

Anonymous
map-marker Houston, Texas

Short Review on July&nbs-04:00;14,&nbs-04:00;2016

Denied a request to extend payment by the local store supervisor to pay the remaining balance of 200 Dollars the next pay period after being a valued customer
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Reason of review:
Problems with payment
Anonymous
map-marker Ossian, Indiana

Homesmart Customer Care Review

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The employee Josh is very rude and I will never do business with them again. Upon telling them I was sending their stuff back he demanded I make a payment!
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Reason of review:
Poor customer service
Anonymous
map-marker Cranford, New Jersey

Review in Appliances and Electronics category from Cranford, New Jersey

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Homesmart in kinston n.c is a pain in the ***. they harass you as soon as you miss a payment. i been paying this company over a year and some months now. im almost finish and as soon as you miss a payment ring ring if i been paying for this long why the *** you think im going to stop now dumbasssses stop calling and leaving messages all the time for you want get your money or furniture dicks.... Ps they over charge you for used furniture to i want recommend any one to do bussiness with these crooks smfh.
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Reason of review:
Poor customer service
Anonymous
map-marker Austin, Texas

Homesmart Customer Care Review from Austin, Texas

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I have been waitinv since last friday for them to pick up my damaged furniture was lied to by new gm manager it is now wednesday still no pick up sam the man who sold it to me did not get it delivered on time waz angry when he did delivery damaged it and now i cant get it picked up everyone has bren very rude and i am a62 years old i feel i am being bullied into keeping damaged goods and pay for i may neef to call police
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Reason of review:
Poor customer service
Anonymous

HomeSmart Sucks!

Unfortunately my family was not in a position to go and purchase furniture at a major chain; so we opted to go with HomeSmart beacuse of the easy financing, or so we thought. I've told them CONSTANTLY I am paid bi monthly on the 1st and the 15th. Every week they call me and say I'm late with a payment. I hate them. They are rude and condiscending. They don't follow directions; I 've asked them to call me after 6PM and do not KNOCK ON MY DOOR and yet they continue. This store is located in Daytona Beach, FL. Once I am done paying for this **Ish, I owe $1600 dollars I am done with them. If I find something sooner they can come and get their stuff.
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Reason of review:
Problems with payment
Anonymous
map-marker Glendale, Arizona

Homesmart Account Review

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These reviews were helpful. Thank you. I am never using homesmart again either. Unauthorized transaction to my account, ducking & dodging, thieves because they are not applying my money towards my acct... Like one complaint touched base about. I do not like the way that these guys do business. They have no honor. This is the San Antonio off of Perrin-Beitel location.
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Reason of review:
Problems with payment
Anonymous
map-marker Gaston, South Carolina

Homesmart Manager Review from Gaston, South Carolina

I'm not a happy camper with Cartersville ,Ga. homesmart I've been a customer for almost 2years and unfortunately my health and financial problems caused me to get behind on my( bills). which I personally made a special trip to homesmart and explained my problem and made arrangements well mind you I made a mistake by making arrangements on the wrong day so I awoke with a zero balance on my card. The manager called me before I could get my clothes on and he talked to me like I had broke the law which I wasn't surprised because he had made me cry a few days earlier. I am very disappointed with with this company,but I refuse to let them take my merchandise back and I've almost payed for it. Mrs.Sharon Johnson
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Reason of review:
Poor customer service

About

Summary

Homesmart is an online store that specializes in selling various goods. Homesmart offers its clients to take loans for all goods. The store provides customers with credit without interest rate. Customers have four options to pay for a loan: weekly or bi-weekly payment and monthly of bi-monthly payment. Homesmart cooperates with big electronic brands and offers customers discounts for purchases.

Homesmart reviews and complaints

Homesmart is ranked 627 out of 2839 in Appliances and Electronics category

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